Legal Policies
Terms & Conditions, Privacy Policy, and related policies for https://www.pudhekai.com/
Terms & Conditions
This document is an electronic record in terms of the Information Technology Act, 2000 and applicable rules thereunder, including amended provisions pertaining to electronic records in various statutes as amended from time to time. This electronic record is generated by a computer system and does not require any physical or digital signatures.
This document is published in accordance with applicable laws for access or usage of the website https://www.pudhekai.com/ (hereinafter referred to as the “Platform”), including related mobile site and applications.
The Platform is owned and operated by Yashanandi Enterprises, having its registered office at T6 203, SKYi Songbirds, Bhugaon, Pune – 412115, Maharashtra, India (hereinafter referred to as the “Platform Owner”, “we”, “us”, or “our”).
Your use of the Platform and services is governed by the following Terms and Conditions (“Terms of Use”), along with applicable policies incorporated herein by reference.
By using the Platform, you agree to these Terms and Conditions.
1. User Eligibility
By using this Platform, you represent that:
- You are legally capable of entering into binding contracts under Indian law.
- All information provided by you is true, accurate, and complete.
- You will maintain the confidentiality of your account credentials.
2. Services
The Platform provides products and/or services as listed on the website.
We reserve the right to modify, suspend, or discontinue any service without prior notice.
3. User Obligations
You agree:
- Not to use the Platform for unlawful purposes.
- Not to violate any applicable law.
- Not to interfere with Platform functionality.
- Not to misuse content, software, trademarks, or intellectual property.
4. Intellectual Property
All content including:
- logos
- designs
- graphics
- website layout
- text
- software
- images
are the exclusive property of the Platform Owner unless otherwise stated.
Unauthorized use is prohibited.
5. Payments
Where applicable:
- You agree to pay all charges displayed at checkout.
- Payment must be completed before order processing.
- Prices may change without notice.
6. Third Party Links
The Platform may contain links to third-party websites.
We are not responsible for:
- their content
- privacy practices
- services
- terms
Use of such links is at your own risk.
7. Limitation of Liability
To the maximum extent permitted by law:
Yashanandi Enterprises shall not be liable for:
- indirect damages
- incidental damages
- consequential damages
- data loss
- business interruption
- delivery delays caused by third parties
8. Indemnity
You agree to indemnify and hold harmless:
- Yashanandi Enterprises
- its owners
- employees
- representatives
against claims, liabilities, losses, damages, and legal expenses arising from your misuse of the Platform.
9. Force Majeure
We shall not be liable for failure or delay caused by:
- natural disasters
- strikes
- internet outages
- governmental actions
- pandemics
- events beyond reasonable control
10. Governing Law
These Terms shall be governed by the laws of India.
All disputes shall be subject to exclusive jurisdiction of courts in Pune, Maharashtra, India.
11. Contact Information
Grievance Officer
- Name: Pradnya Deshmukh
- Designation: Owner
- Company: Yashanandi Enterprises
- Address: T6 203, SKYi Songbirds, Bhugaon, Pune – 412115, Maharashtra, India
Contact Us:
- Email: hello@pudhekai.com
- Phone: +91 9284394574
- Working Hours: Monday to Friday (9:00 AM – 6:00 PM)
Privacy Policy
Introduction
This Privacy Policy explains how Yashanandi Enterprises collects, uses, stores, and protects personal information through https://www.pudhekai.com/.
By using the Platform, you consent to this policy.
Information Collected
We may collect:
- Name
- Email address
- Mobile number
- Shipping address
- Billing address
- Payment details (through secure payment partners)
- IP address
- Browser/device details
- order history
Use of Information
Information is used for:
- order fulfillment
- customer support
- delivery coordination
- payment processing
- fraud prevention
- service improvement
- marketing communications (where consent exists)
Sharing of Information
We may share data with:
- courier partners
- payment gateways
- logistics providers
- technology vendors
- legal/regulatory authorities where required
We do not sell personal information.
Data Security
Reasonable safeguards are used to protect user data.
However, no online transmission is 100% secure.
Cookies
The Platform may use cookies for:
- login sessions
- analytics
- shopping cart functionality
- personalization
Users may disable cookies through browser settings.
User Rights
Users may request:
- correction
- deletion
- access to data
- withdrawal of consent
Contact: hello@pudhekai.com
Contact
Grievance Officer
- Pradnya Deshmukh
- Owner
- Yashanandi Enterprises
- T6 203, SKYi Songbirds, Bhugaon, Pune – 412115
- Email: hello@pudhekai.com
- Phone: +91 9284394574
Refund & Cancellation Policy
Cancellation requests may be accepted within 30 days of order placement, subject to order status.
Cancellation may not be possible if:
- item shipped
- item out for delivery
- custom order processed
Refunds/replacements may be allowed for:
- defective items
- damaged items
- wrong products delivered
Issues must be reported within 30 days.
Approved refunds will be processed within 7–30 business days, depending on payment mode.
Perishable goods may not be eligible.
Return Policy
Returns/exchanges are accepted within 5 days of delivery, subject to:
- unused condition
- original packaging
- item eligibility
Sale/clearance items may be excluded.
Inspection is required before approval.
Shipping Policy
Orders are shipped through reliable courier partners.
- Dispatch target: within 1 business day
- Delivery timelines depend on courier/network conditions
- Shipping charges, if any, are non-refundable
Delivery confirmation may be sent via email/SMS.